Chatbot Software for Business, 10 Best Recommendations
Chatbot software for business can be one of the right choices to increase Company revenue. The existence of these chatbots can connect between customers and the Company in a more personal way.
The use of chatbot applications in the digital business world is also increasingly widespread. Chatbot applications can increase sales potential to customers. In addition, the use of chatbot services for customer service is also included in service excellence which will increase the reputation of the business you have.
A chatbot is an application capable of having online conversations with humans (your website visitors). Communications happen within a chat widget typically located in the bottom right-hand corner of a website.
Chatbot software is technology enabling chatbots to perform their functions. Today’s solutions take the hassle out of the setup process and offer easy-to-use chatbot builders that don’t require any coding skills.
10 Best Chatbot Software for Business
Currently there are more and more companies that provide chatbot services. The large number of chatbot service providers often makes business owners confused in choosing the right type of chatbot and according to their needs.
In this article, we will provide recommendations for the best chatbot software for business that you can consider. The following is a selection of chatbot recommendations.
1. Chatbot Software for Business: Tidio
Tidio is one of the best chatbot application recommendations that deserves to be chosen. Tidio is a live chat platform supported by Chatbot to provide customer service needs for the business you manage.
This application allows you to be able to communicate with customers using friendly chatbots for various platforms. You can use Tidio’s services on various platforms such as the website, Facebook Messenger, and so on.
You can also use chatbot templates or create scenarios for your own chatbot. The process of creating a chatbot scenario can be done custom based on keywords or customer behavior on your site.
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One of the advantages offered by Tidio is that it is easy to use and integrates with various platforms. You can integrate Tidio into ecommerce platforms, email marketing, and even other software.
As one of the best chatbot platforms, Tidio has several important features in it. Here are some of the main features that you can get when using Tidio.
- Pop Up Chats
- Targeted emails.
- In-App Messaging
- Conversation Archiving
- Lead Development
- Team Inbox
Some of these features can certainly make business management more optimal. If you are interested in using the Tidio service, the monthly subscription fee required is $49.
2. Zendesk
The next recommended chatbot software for business that you can consider is Zendesk. This platform is one of the chatbot service provider applications that is quite popular. The use of Zendesk is quite extensive for various fields.
This conversational software helps you monitor, manage, and reply to your website visitors in real time. Companies of all sizes use Zendesk to provide personalized shopping experiences and improve customer satisfaction.
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On top of that, you can use the ticketing system, custom forms, automated workflows, and auto-responders to speed up the response time. This way, you’ll provide a great customer service that is customized to the client.
When using Zendesk, you can enjoy several advantages. Here are some of the advantages you can get when using Zendesk:
- Agent to agent conversations
- Robust reporting and chatbot analytics
- Can be integrated into a variety of different platforms such as Jira, Slack, SalesForce, and also FreshBooks.
Zendesk is a paid platform. However, you can try the free trial if you want to know more about this platform. There are 3 different packages to choose from, namely Suite Team ($49/agent/monthly), Suite Growth ($79/agent/mo), and Suite Professional ($99/agent/mo).
3. Intercom
The next recommended choice of chatbot software for business that you can consider is Intercom. This platform is also quite recommended because it offers various features and advantages.
Intercom is a diverse and adaptable bots’ software that is perfect for SaaS businesses. You can use it to provide self-service for your website visitors and improve your project management. It also offers an impressive lead qualification system that you can use to give key clients the attention they deserve.
This AI chatbot software sorts customers into categories based on the actions they took and predicted to take in the future. The use of AI technology will make the use of Intercom even more optimal for interaction needs with customers.
4. MobileMonkey
MobileMonkey is the chatbot software for business that you can choose next. This application is one that is recommended by many users. Because, this chatbot offers various features and advantages that can be used to maximize business operations.
MobileMonkey allows you to create bots using their OmniChat™ technology. This bot works in web chat, in Messenger, and even via SMS text messages.
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You can use this Facebook chatbot software on your website, messaging channels, Instagram, WhatsApp, and, of course, Messenger. This way, you’re available to your shoppers wherever they are looking for your support.
It also helps you manage your inbound, as well as outbound, customer communication from a single platform. You can contact leads, schedule messages, share links with your audience, and conduct drip campaigns. This free bot software makes campaigns more convenient by letting you send batches of SMS messages in advance.
Excellent features provided by MonkeyMobile:
- Sequencing
- Live Chat
- Interface Customization
- Analytics
- Lead Gathering
- Sales Conversion
Some of these advantages can be used to further maximize business potential and interactions with customers.
5. ManyChat
If you need chatbot software for business for Mesengger’s needs, then ManyChat is the best choice. ManyChat is the best chatbot app for Facebook messenger. This app allows you to have a wider reach and more powerful retargeting options on the Facebook platform.
ManyChat helps you drive marketing campaigns through SMS text messaging and social media channels. You can use Manychat to book appointments, build customer relationships, and generate more leads across multiple platforms.
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As you know, it also offers rule-based e-commerce chatbots that enable you to redirect subscribers who click on your ads to the Messenger bot in order to collect more leads and boost your sales. So using this chatbot application will certainly be very useful for increasing your business sales.
As one of the best chatbot platforms, ManyChat has several important features in it. The following are important features that can be obtained from using this platform:
- Instagram Direct Messages, Facebook Messenger, WhatsApp
- SMS Text Messaging
- Unlimited Growth Tools
- ManyChat Analytics & Insights
- Advanced Automation
- Integrations with CRM, Email Marketing, and more
For those of you who are focused on increasing business sales through Facebook Marketplace, ManyChat is the best option to consider.
6. FreshChat
The next chatbot software for business that you can consider is FreshChat. This platform provides various interesting chatbot needs to interact and provide services to customers.
Freshchat allows you to create chatbots for WhatsApp, Messenger, Apple Business Chat, mobile and web. The app has Freddy, an artificial intelligence algorithm to detect intent and engage with customers.
Freshchat can even provide you with a list of customer and potential customer questions that need precise or better answers. The use of Artificial Intelligence on this platform will increase the application’s ability to provide services to users.
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Above all, FreshChat is a bot-making software that you can use to automate workflows, nurture leads, and put your email campaigns on autopilot. You can also get revenue and sales forecasting, as well as look through customer insights collected by the bot to make data-informed decisions.
FreshChat has several important features that can be used to optimize its use. Here are some important features that FresChat has:
- Chatbot builder
- Chatbot analytics
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
These complete features can be used according to the needs of the business you manage. To use the FreshChat service, you need to pay a subscription fee starting from $69 per user per month every month.
7. Chatbot Software for Business: Drift
Drift can also be a recommendation for chatbot software for business that needs to be considered next. Drift lets you combine live chat and automated chatbots. This application is integrated with CRM and email marketing services.
Drift also allows you to proactively start conversations with customers who are already engaged with products or services on your website. Drift uses conversations for conversions and allows you to create scenarios that help you get more sales.
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This is one of the best chatbot software companies to help your customer success and sales team. It offers AI-powered chatbots that can help you personalize the customer service experience for your shoppers and collect customer data sets to learn more about their behavior.
Drift also helps you automate email campaigns using a variety of triggers, such as churn prevention and customer onboarding. Moreover, you can measure the Net Promoter Score (NPS) easier with surveys sent straight to the app or by email.
To maximize use, Drift is equipped with important features, namely:
- Custom Chatbots
- Basic Lead Routing
- Welcome Message
- Basic Reporting
- Mobile and Desktop Apps
- Block Users
The presence of these important features will make Drift a highly optimized platform for your business. For those of you who are interested in using this platform then need to pay $400 per month billed annually.
8. ChatFuel
ChatFuel is included in the recommended chatbot software for business that needs to be considered. Chatfuel is a powerful chatbot application for Messenger, Facebook and Instagram. You don’t need any coding knowledge to use the platform. Because ChatFuel is a very easy-to-use and user-friendly platform.
This chatbot marketing software lets you create AI chatbots for Facebook Messenger and Instagram accounts. It has an easy-to-use interface, and you can customize the bot to match your brand identity. It also offers great lead generation features. You can use the documentation and detailed instructions to easily build your bots.
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Chatfuel helps you increase your sales, through answers to frequently asked questions. This allows you to save a lot of time for your customer service team. More effective customer service will certainly make business operations more optimal.
When using ChatFuel, there are several important features that can make business management easier. Following are some of the important features provided by ChatFuel.
- Live Chat
- Location-Based Marketing
- Pre-Configured Bots
- Proactive Chat
- Project Management
- Real-time Consumer-facing Chat
- Reporting/Analytics
Optimal use of features is expected to have a positive impact on business development.
9. LivePerson
LivePerson is a very interesting choice of chatbot software for business to consider. LivePerson offers a live chat application that allows you to create automated conversation flows with chatbots.
LivePerson combines instant messaging apps, SMS messaging, like chat, and chatbots to provide a multichannel customer service experience. Customers can also check the status of their orders, find out their account balance, and get answers to billing or payment questions.
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You can also enable your customers to make payments straight in the chat and boost your sales faster. This means that a shopper can order the product that your marketing chatbot shows within two clicks. It’s that easy!
LivePerson has several important features to optimize the use of the platform. The features that LivePerson has include:
- Canned Responses
- Customizable Branding
- Offline Form
- Proactive Chat
- Screen Sharing
- Transfers / Routing
- Website Visitor Tracking
The existence of several of these features will certainly make the use of ChatBot more optimal.
10. Chatbot Software for Business: Dialogflow
The next recommended chatbot software for business that you can choose is DialogFlow. This platform includes OpenSource applications. This open source chatbot software uses Google AI to understand user intent.
DialogFlow offers the latest BERT-based natural language understanding (NLU) for more efficient customer support on the complex queries. You can also build text-based, as well as voice-based conversational interfaces that connect with a variety of channels, such as Google Assistant, Amazon Alexa, mobile apps, IoT, and more.
However, this is a chatbot software for developers as you need to know programming languages to get the most out of it.
Conclusion
The development of Artificial Intelligence technology has brought many innovations to the world of technology. One of them is the development of automatic conversation device applications or chatbots.
Chatbots are one of the applications that is widely used in business. Currently, many companies use chatbot services to provide assistance and support to their customers.
In general, there are many recommended chatbot options that can be found. Starting from Tidio, Zendesk, ManyChat, and so on. You can choose the most appropriate application that suits your needs for the business you manage.
That’s a complete discussion regarding recommendations for the best chatbot software for business. Now with these recommendations, you no longer need to be confused if you want to find the best chatbot application to meet your business needs.
